Healthcare on a Cross-Cultural Level perceive pain, what they believe about ...
About the National Healthcare CNO Summit Spring 2013 The marcus evans Summits ...
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Healthcare on a Cross-Cultural Level - Hank Drummond, Miami Jewish Health Systems

Hank Drummond, a speaker at the marcus evans National Healthcare CNO Summit Spring 2013, on learning about different cultures to provide the best healthcare possible. Interview with: Hank Drummond, Executive Director of Nursing and Quality Initiatives, Miami Jewish Health Systems
Published on: Mar 3, 2016
Published in: Business      

Transcripts - Healthcare on a Cross-Cultural Level - Hank Drummond, Miami Jewish Health Systems

  • 1. Healthcare on a Cross-Cultural Level perceive pain, what they believe about them to be part of this process of medicine, and how they view God. discovery, new ideas may arise to solve the problem. They also must not be How can the nursing department afraid to take risks and try out different help to meet high demand for techniques, because if they do nothing, healthcare? they become the victims. The nursing team can receive a summary every month on where the nursing department is in terms of financial success. Staff can also be given tools and educated on how theyInterview with: Hank Drummond,Executive Director of Nursing and can help meet goals and ensure quality care with limited resources. The idea thatQuality Initiatives, Miami Jewish Asking nurses questions and receivingHealth Systems their feedback on how to reach demand is a very effective process. Getting them Together involved and teaching them how toPatient care is given on a cross- think outside the box, makes themcultural level and should cater for more energetic, proactive and reactiveindividuals’ beliefs, faiths and views on within the culture of healthcare.medicine, says Hank Drummond,Executive Director of Nursing andQuality Initiatives, Miami Jewish Health What strategies can you suggest for improving care coordination? EveryoneSystems. “This can be done throughtraining and multicultural events, whereparticular cultures within the population This is a daily task and it is better performed by being open. Having a Achieves Morethat receive care can be involved,” he vision, sharing it with the highest andgoes on to say. lowest levels in the organization, and incorporating all the teams in-between, needs toA speaker at the marcus evans will create an atmosphere of unity.National Healthcare CNO SummitSpring 2013, taking place in Buckhead, The idea that Together EveryoneAtla nt a, Ge orgia, Marc h 1 4 -1 5 , Achieves More or T.E.A.M. needs to beDrummond discusses why ChiefNursing Officers (CNOs) should be onthe cutting-edge of technology and driven into the daily mantra. Making sure that all healthcare members understand that every link in the team be driventheories.Why is promoting cultural is of the upmost importance will positively impact care. into the dailycompetency so important in the What trends are in the pipeline fornursing field? the nursing industry? mantraHealthcare delivery is a cross-cultural More financial reductions will be aactivity that is brought to every belief continued occurrence in the industry.and faith. For the nursing industry to CNOs will be forced to look at differentdiversify and deliver care according to a avenues for efficient care giving, withpatient’s background, healthcare less and less financial support.professionals must understand culturaldifferences. They must become very proactive and on the cutting-edge of technology,This can be done through training and theories, and new ways of deliveringmulticultural events, where particular care.cultures within the population thatreceive care can be involved. Talks can If CNOs open up and have an honestbe given on how certain cultures conversation with medical staff, and ask
  • 2. About the National Healthcare CNO Summit Spring 2013 The marcus evans Summits This unique forum will take place at The Ritz Carlton, Buckhead, Atlanta, Georgia, group delivers peer-to-peer March 14-15, 2013. Offering much more than any conference, exhibition or trade information on strategic matters, show, this exclusive meeting will bring together esteemed industry thought leaders professional trends and and solution providers to a highly focused and interactive networking event. The breakthrough innovations. Summit includes presentations on successful collaboration between the CMO and CNO for quality outcomes, cutting edge leadership solutions, and creating a unified and nurturing team. Please note that the Summit is a Contact closed business event and the Maria Gregoriou, Journalist, marcus evans, Summits Division number of participants strictly limited. Tel: + 357 22 849 400 Email: For more information please send an email to All rights reserved. The above content may be republished or reproduced. Kindly inform us by sending an email to press@marcusevanscy.comAbout marcus evans Summitsmarcus evans Summits are high level business forums for the world’s leading decision-makers to meet, learn and discussstrategies and solutions. Held at exclusive locations around the world, these events provide attendees with a unique opportunity toindividually tailor their schedules of keynote presentations, think tanks, seminars and one-on-one business meetings.For more information, please visit: www.marcusevans.comUpcoming EventsLong-Term Care CXO Summit - www.longtermcaresummit.comNational Healthcare CMO Summit - www.nhcmiosummit.comNational Healthcare CXO Summit - www.nhcxosummit.comTo view the web version, please click here:

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