Preventing Market Research Abuse
Well, “abuse” may be a little strong…but market research results certainly do get misused. Sometime intentionally; twisting results to confirm existing opinions, or ignoring results perceived to be inconvenient. In other cases, the misuse is accidental—issues such as poorly labeled charts or unclear methodology documentation can easily lead to erroneous conclusions.
Published on: Mar 4, 2016
Transcripts - Preventing Market Research Abuse
Preventing Market Research Abuse
Well, “abuse” may be a little strong…but market research results certainly do get
misused. Sometime intentionally; twisting results to confirm existing opinions, or
ignoring results perceived to be inconvenient. In other cases, the misuse is accidental—
issues such as poorly labeled charts or unclear methodology documentation can easily
lead to erroneous conclusions.
Unintentional misuse of market research is best avoided through effective quality
assurance processes and well-documented (and communicated) methodologies. Making
sure report readers understand what types of conclusions are appropriate to draw from a
research effort, and making sure results are reported in a precise fashion, are both key
parts of managing any market research project.
The harder challenge is preventing intentional misuse.
This is truly one of the biggest challenges for market research managers—preventing
clients (internal or external ones) from purposefully manipulating results for self-serving
purposes. But wait, is it the market research manager’s job to keep clients honest? Yes,
at minimum, to point out inappropriate use.
Here are 2 tips to prevent market research abuse:
1. Find an executive advocate for the research. Having someone from outside the
research function endorse the research does two powerful things. First, it sends a
message that the research has value. After all, if an executive is taking the time to
digest the results and be vocal about how they plan to use it, it must be important.
Second, if the executive is associated with key conclusions from the research, it
becomes harder for others to manipulate the results. It doesn’t prohibit the
possibility of a constructive debate about how to interpret key findings—which is
always to be encouraged. It just minimizes the risk that someone will hijack the
project and make inappropriately self-serving conclusions from the data.
2. Include others in the analysis process. If you know the research is at risk of
being abused, make a preemptive move by inviting a team of people to participate
in the analysis process. If it’s a quantitative research project, host a meeting where
you share a selection of key charts and facilitate an open discussion about their
implications. If it’s a qualitative study, you can invite a group to view some video
highlights or to receive a preview of selected verbatim quotes; again, to facilitate
a group discussion. Including 4 to 8 people in an open discussion about research
results and what they mean for the organization is a great way to keep everyone
honest—and has the added benefit of promoting the research.
For more information, please contact Kathryn Korostoff at
KKorostoff@ResearchRockstar.com or visit us online at www.ResearchRockstar.com.