National Asset Management LLC
Published on: Mar 3, 2016
Transcripts - National Asset Management LLC
National Asset Management LLC
National Asset Management LLC
NATIONAL ASSET MANAGEMENT LLC
National Asset Management, LLC, NAM, headquartered in Pittsburgh, Pennsylvania is today’s
most progressive recovery company. The collection division was started with one purpose; to
change the model by which collection agencies operate.
There is absolutely no way to match the advantage of a collection agency that is part of the credit
reporting industry, the legal community and nationally recognized. NAM is the largest privately
owned business of its kind. We operate on proprietary and Debt Net systems, which offers
nationwide coverage. We also work with the Trans Union, Equifax and Experian credit
reporting systems, enabling us to access on a direct basis to any credit report in the nation.
NAM began with the purpose of assisting regional businesses in recovering and managing their
outstanding accounts receivable. NAM has realized an increased demand from our clients for
more comprehensive services designed to (a) reduce costs, (b) increase operational efficiency
and cash flow, and (c) reduce bad debt write-off and days outstanding. Through investments in
technology, staff education, and highly selective recruiting, NAM has been able to offer an
improved level of services that our clients demand.
We comply not only with the letter of the law, but the intent of the law as well. Because of this
strict policy, no owner, officer, manager, partnership, corporation has ever had a license
suspended or revoked by any state, territory or other agency. No criminal action has been logged
against any members of NAM or any of its affiliates. NAM employees a corporate compliance
officer to assure our clients, National Asset Management, LLC is meeting the ever-changing
rules regulating our industries.
KEY BENEFITS OF NAM
NAM offers a full line of Collection Services with availability throughout the United States.
As one of the most progressive collection agencies in the country, our Collection Service
receives millions in bad debt placement annually.
Along with our computer system, we also offer other on-line services like skiptracing, credit
report access, scoring to determine collectibility, and power dialing capabilities. And with
the option of our “commission-only” policy, our customers pay nothing until the debts are
With industry-specific strategies and services, NAM provides results that improve the bottom
line through accelerated cash flow, lower operating costs, reduced bad debt expense, and
improved customer retention.
Our client-oriented receivables personnel and support staff have been carefully selected for
collection experience, proper attitudes and values, and are thoroughly trained and supervised
to ensure that they are constantly maintaining your good public image.
All staff is monitored on a monthly basis. Compliance is achieved by quality control testing
to ensure we are following all state laws in regards to debt collection and insurance billing.
In addition, this office monitors Fair Debt Collection Practices Act (FDCPA, PL 95-109),
which is the Federal legislation governing debt collection.
NAM has carefully developed services that meet client specific needs. These programs are
flexible in design and are unique for each customer. Careful analysis and due diligence is
conducted for each client prior to recommending a specific service to address their needs.
NAM has assembled a service portfolio that provides any client with the opportunity to
custom design revenue enhancement, backlog reduction, and collection programs to suit their
specifications. Our capabilities include every follow-up function conducted by an
independent debt collection company.
All NAM services are designed to accomplish the following five objectives:
Increased cash flow
Reduced days in accounts receivable
Reduced bad debts
Reduced collection cost
Enhanced customer relations
MISSION AND CULTURE STATEMENTS
“We understand that it is your business and reputation;
we will endeavor to act as if it is ours.”
Partner with your clients and co-workers
Show them mutual respect
Produce exceptional profits and client performance
Project pride, honesty, and integrity
Work hard for what you earn
Pertinence & Flexibility
NAM offers a comprehensive selection of services for clients throughout the country. All of
NAM’s services are customized to meet the client’s goals and needs. No two clients are set up
with the same program or system requirements. This is accomplished with the attention that is
provided to each client during the accounts set-up phase. Understanding the clients business and
requirements enables NAM to effectively work as an extension of our client’s office.
NAM is proud to maintain good standing memberships in the following organizations and trade
associations. Many members of our management team, in addition to deep involvement in local
civic organizations, are currently active in these associations.
American Collector Association
Pennsylvania Collectors Association
International Collectors Association
Better Business Bureau
Dunn & Bradstreet
Alleghany Bar Association
Washington Bar Association
American Bar Association
SERVICES AND BENEFITS
NAM service and client support is our main priority. The reports that are available are designed
to accommodate every accounting format. We will customize our programs to meet your needs.
NAM’s standard operating procedure incorporates a unique policy that is “inception to
completion”. This program allows our clients to establish a relationship with one of our
management members. This person has the responsibility to handle all of the account activity,
from initial set-up to recovery and the distribution of reports and information. Our clients will
always have the same person to speak with.
.l/v COLLECTION AND OUTSOURCING SERVICES
NAM’s success is based on a track record of experience in delivering results by partnering with
clients to provide customized services to meet unique requirements. Our Collection and
Outsourcing Services programs include:
Contingency Collections / Fee Based Collections
Extended Business Office Services
Payment Monitoring Programs / Special Projects
Receivable Management Consulting
Customized Training Programs / Consulting Services
Skip Tracing / Location Service
Early Stage, First Party Collections
Business to Business Collections
BENEFITS OF NATIONAL ASSET MANAGEMENT LLC
NAM has carefully developed services that meet client specific requirements. These programs
are flexible in design and are unique for each customer. NAM has assembled a service portfolio
that provides any client with the opportunity to custom design revenue enhancement, backlog
reduction, and collection programs to suit their specifications. Our programs can be used
individually or in a combination to best suit your individual requirements. Our capabilities
include every follow-up function conducted by an independent debt collection company.
NAM provides professional collection services that result in a high recovery of delinquent
accounts. A persistent and flexible approach is always used when collecting these accounts. We
tailor our collection systems and reporting to your requirements.
Key Features and Benefits of Contingency Collection Programs
Locally managed agency with years of collection and billing experience
Collections enhanced by an innovative and positive approach
Performance driven staff with results based on incentives and commitment to
Powerful on site collection tools
Skip trace/ Location department
Legal availability in-house
NAM’s Pre-collection Program allows you to utilize the influence of a third party collection
agency without assigning accounts for a “traditional” collection effort. NAM’s name when
contacting the debtor means potential credit problems that most people want to avoid. NAM will
use its influence to motivate customers to pay or make arrangements with your office before
more serious action becomes necessary.
Key features and Benefits of Pre-Collection Programs
Our Pre-collection Program is completely flexible, it can be a series of collection letters
alone or it can be used in combination with phone contact.
Your office can designate how many letters, and at what frequency you want sent.
NAM processes consumer calls, freeing your office personnel to work more profitable
At the end of the cycle, accounts can be automatically placed with our Collection
Program or purged from the system.
PAYMENT MONITORING PROGRAMS
The Payment Monitoring Program is designed to relieve clients of the time consuming and costly
process of following up on accounts that have agreed to follow a payment arrangement. This will
allow you to devote your resources on current more profitable accounts. NAM will diligently
monitor the payment arrangements established by your office.
Key Features and Benefits of Payment Monitoring Programs
Statements sent at intervals determined by the payment arrangement
Accounts reaching past due status are contacted by letter or telephone
Provider payment policies mirrored
Sometimes a company’s accounts receivable department can get backlogged with too many
accounts. NAM’s Special Project Programs are designed to clear backlog delinquent accounts
from your books in the shortest time possible. Special Projects are characterized as cleanup
programs or one-time placements of account receivable. Through a combination of letters and
phone contacts we attempt to collect backlogged accounts within a specified time period. A
review is conducted with your office when the program is complete.
Key Features and Benefits of Special Projects
Enable the provider to implement a workable internal collection procedure
Increase cash flow and collections within your present system
Offer a cost-effective means of liquidating old accounts
Customized to meet your needs and goals
Professional extension of your business
EDUCATION AND TRAINING
NAM has developed a number of high impact workshops and training classes designed to
motivate and give your collection or service staff the tools necessary to work more successfully.
These seminars are conducted at NAM locations or at the client’s offices. Basic training
programs are free and will be provided on a need basis.
Key Features and Benefits of NAM’s Training Programs
NAM’s wide variety of specialized collection programs that can be geared exclusively to
Credit collection training offered to your employees to help improve your internal efforts
Seminar topics include:
Professional Telephone Collection Techniques
Collection Problems and Solutions
Custom programs to address client’s staff.
Accounts Receivable management
NAM has the ability to provide training to any of its client’s employees. It is our firm’s
philosophy that our clients can not know too much about our operation, and we try to learn as
much as possible about our clients. We have trained client employees in virtually every facet of
our operation. Based on a particular client need, we are willing to take any employee and put
them through a pre-determined training program.
In addition to the above-mentioned seminars, we keep clients informed about important and
pertinent information regarding legislation, rules and regulations that would affect their
collection policies and procedures. Rickard Briggs has given many seminars over the years, to
an assortment of different industries through out the region.
Our web site www.nationalmanagement.net provides an assortment of free tools for our client to
utilize in order to assist in their recovery and location needs. NAM provides on a semi-regular
basis an informative newsletter designed to educate and inform our client about industry
changes, new products, and technology that may be of use.
INSURANCE AND BONDING, LICENSING,
AND TRUST ACCOUNTING
At NAM, all accounts and relevant confidential information remain secure. NAM’s character is
backed by extensive insurance and bonding coverage. Full professional licensing, when
available by individual state, and client trust accounting all contribute to NAM’s client security.
INSURANCE AND BONDING
NAM’s strength is backed not only by its achievements, but also by numerous insurance and
bonding policies. The coverage is outlined below.
General Liability Coverage: $ 1,000,000.00
Errors and Omissions: $ 100,000.00 per office
(certificates of insurance are
supplied to clients at no
Employee Bond: $ 10,000.00
NAM complies with all states’ consumer protection and sales practice laws and individual
licensing in those states requiring licenses.
Clients should have a vested interest in how a collection agency handles their money. They
should be particularly interested in how accurately an agency keeps its clients’ money separated
from its own. Mingling funds is not only a risky business practice, but the Code of Ethics of the
American Collectors Association stresses an agency’s ethical responsibility for maintaining strict
separation between its funds and those of its clients.
NAM enforces this separation by depositing all the money it collects on behalf of a client into a
separate Trust Account set up and maintained for clients. The client’s money is never mingled
with NAM’s general operating funds or other accounts.
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All NAM’s offices operate in a fully automated environment. Significant capital investments
have been made at each location to ensure that each company operates with the latest technology
that is used to increase recovery and reduce costs.
NAM continues to be on the forefront of technology by incorporating the most current
technology available. This allows our systems to operate at connectivity speeds of 100
megabytes per second via high-speed switches. TCP/IP is the standard protocol, implementing
IPX/SPX when applications require it.
This state-of-the-art software package is a cardless, completely automated system, providing
excellent follow-up on all accounts.
The Debt Net software operates from a Windows hardware platform. NAM’s hardware
configurations are as follows.
Year 2004 Compliant
Windows XP Office Network
15 SYS Network / 24.0 G Server Hard Drive
Software Debt Net
Sever Disk BKU
DATA TRANSFER CAPABILITIES
NAM accepts account assignments from client using the following methods:
Electronic Transfer/ FTP
We can work with your company’s data regardless of its record or file format. Our technical
staff will translate your records, update them, and return the updated records to you in the format
you use in-house. From receipt of a live test file and sample hard copy the approximate time is
30 days to have all programs written and tested.
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NAM has implemented a state of the art phone system that allows us to continually fine-tune our
internal systems so we can accommodate the telephone requirements of our employees and
clients. These systems have numerous Central Office lines and direct-inward-dial phone lines.
The system has the ability to furnish 1-800 phone numbers or remote forwarding phone lines to
our clients upon demand. We have incorporated the use of wireless communication into all of
our offices to maximize contact and use these systems in conjunction with our internal system.
Professional personnel are essential in NAM’s success. The office is staffed with highly trained
employees dedicated to provide our clients with recovery results that are well above industry
standards. Their understanding of the client’s industry, along with collection expertise and
customer service skills, means a high net return for NAM’s clients.
TRAINING OF COLLECTORS
NAM provides standardized training for its employees on an on-going basis. Each employee
receives a procedure manual on the first day. This manual includes everything from computer
training to skiptracing and consumer motivation. Once the collector is thoroughly schooled in all
aspects of our legal, ethical, and procedural standards, the employee is constantly monitored and
coached until he becomes a true professional.
The employee will also observe experienced collectors and administrative people at their job.
Prior to handling accounts, all representatives must pass a test covering the Fair Debt Practices
Ongoing training for employees is provided by monthly department staff meetings to discuss
actual situations and make recommendations for improvement of operation procedure.
Professional seminars are also conducted on site for positive attitude maintenance. In addition to
the on-site training, employees will attend courses sponsored by the American Collectors
Association, the largest organization of bonded collectors in the world.
QUALITY ASSURANCE EVALUATION PROCEDURES
NAM’s Managers and Supervisors place a heavy emphasis on regular evaluation of employees in
continuous feedback regarding their performance. An objective quality assurance evaluation has
been developed and is conducted by Supervisors overseeing the operations on a weekly basis.
Through constant training, monitoring, and testing, NAM’s employees are kept abreast of the
laws and reminded of their responsibility for operating within them.
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Employees are paid a base salary plus bonus. Collectors are paid bonuses contingent to quotas
assigned. Quotas are established according to new business and are assigned to a collection unit.
Creative monthly contests are also sponsored based upon what percentage of budget each
collector attains, and the unit as a whole. We feel commission only collectors cherry pick
accounts looking for higher fee based accounts. Our entire staff, including clerical, is subject to
bonuses for collector assistance in making the month end numbers.
NAM takes great pride in the quality of its internal and external client representatives. We are
available at a moment’s notice to furnish collection reports, on-line client financial analysis, or
other information concerning your accounts. NAM will assign a person to be your direct contact
for every facet of our operation and is available to answer questions that may arrive. Standards
have been established to assure that client concerns are addressed the same day they are received,
whenever possible. Each client is uniquely profiled within the system to determine how their
accounts are to be handled and which reports they are to receive.
Client meetings are scheduled at regular intervals. These meeting cover a wide variety of topics
including: liquidation percentage, special reports, client training, problem accounts, changes in
operational procedures, changes in listing procedures, and feedback to the client for improving
COLLECTION NOTICES AND FREQUENCY OF MAILINGS
Our collection system allows us the flexibility to customize our collection services based on
individual client specifications. In general, within twenty-four hours of receipt of accounts, the
first notice is generated by the Debt Net system and sent to the consumer informing them that
their outstanding debt has been placed with NAM for collection. All debtor mailings are sent
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first-class, address correction requested. Collection notices, as with all debtor communications,
are in full compliance with the Fair Debt Practices Collection Act.
ACCOUNT ASSIGNMENT AND COLLECTION CONTACT
The same day the accounts are listed in our office, an Acknowledgement Report of all new
accounts placed for collection will be made available to the client. After placement, the computer
system automatically “ties” your account with other active accounts of the consumer. This is
advantageous if we have already located a new address of the consumer. No time is lost in
skiptracing your new accounts. Within 48 hours of account placement an initial phone contact is
attempted to notify the individual of the account status. (Section 809 FCPA)
The Debt Net system, which prompts and records all collection activity in conjunction with
Direct Dial predictive dialing system, initiates all calls to debtors.
The direct dialer systems allow representatives to successfully complete more telephone contacts
with consumers, thereby increasing collections. Phone calls on delinquent accounts are dialed
automatically. Dialing time, bad phone numbers, disconnected calls, busy signals, no answers,
answering machines, and triple tone directs are eliminated, allowing representatives to spend
more time collecting.
The automated system allows for the most efficient collection by prioritizing each collector’s
inventory, based on necessity of follow-up. This system also allows the collector to follow-up
by date and time. Every conversation with a consumer is documented and then dated forward
based on the result of the contact. When this date, and even time of day, arrives, the collector
can confirm whether the consumer did as promised.
PAYMENT ARRANGEMENTS AND BROKEN PROMISES
In the initial contact with a consumer, the collector will attempt to collect the balance in full. If
the entire balance cannot be attained, the collector will work with the consumer to make the best
arrangements to liquidate the account as soon as possible. If the initial contact is unsuccessful,
collectors are expected to make telephone contacts every two weeks on each account handled.
Payments are posted to the debtor’s account on a daily basis. This allows the collector to know if
a promise has been broken by the end of the day. If the payment has not been received in the
office or a smaller payment has been made, a broken promise letter is automatically generated.
This same day, the collector will attempt to call the consumer regarding the payment. When the
consumer has broken promises, the collector will prepare the account for legal action, provided
the consumer is employed or assets can be verified.
Any overpayments by a debtor will be refunded after careful research and verification.
Payments received directly at the client’s office are transmitted to NAM on a regular basis.
These may be reported by fax, mail, email, or picked by the NAM service representative.
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Remittance reports and checks will be mailed or delivered to the client on a monthly basis.
Agency initiated cancellations are limited to bankruptcies, write-off balances due to contractual
agreements, and write-offs due to settlements with attorneys. However, no account is settled
unless authorization is obtained from the client. NAM does not subcontract any work.
The client may, per their discretion, request that an account placed in error with NAM be
canceled and returned at any time. NAM will return said accounts by whatever means requested
by the client. There will be no fees assessed for canceled and returned account placed in error.
Fees will be charged for accounts removed prior to payment to avoid payment to NAM or a
settlement via the client’s administration.
Following the thorough investigation of an account, from verifying employment to conducting a
complete on-line asset search, the collector either determines an account uncollectible or
recommends legal action. If an account is believed to be collectible through legal means, a
Legal Authorization form is sent to the client requesting written approval to forward the account
to our attorney.
Collectors recommending accounts for placement with our attorney are not limited to any time
frame in doing so. The placement of the accounts with an attorney will vary from state to state
and customized to meet the client’s policies.
Our attorneys use Small Claims Court to obtain wage assignments, judgments, execution and
levy, and trials, if necessary.
In cases where there are large aggregate balances and we have identified attachable assets which
would satisfy the account; we will send a final notice prior to suit giving the debtor ten days in
which to respond. If there is no response, a transmittal form of all pertinent information is
forwarded to our collection attorneys.
SKIP TRACING AND CREDIT REPORTING
One of the most important aspects of an effective collection process is the ability to locate a
customer and initiate contact. NAM’s has a staff with many years’ experience in skiptracing and
determination of judgement eligibility. These representatives will use all available means of
obtaining location information, including but not limited to neighbors, landlords, and employers.
In addition, NAM will use credit file information to obtain location information. Our affiliation
with Equifax, Lexis-Nexis and national databases allows our account specialists to obtain the
latest credit reports and location information instantaneously. NAM uses an assortment of
products, which will return location information from a submitted Social Security
Number/Address/Prior Address. All of these products are available on-line. With these tools at
its disposal, NAM is well positioned to skiptrace thoroughly and successfully.
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According to the applicable state’s criteria, if a client requests, NAM will place an adverse credit
request with the major credit repositories. This becomes effective when an individual applies
for credit and this adverse appears on the credit report. In these cases, the potential credit grantor
will usually require that this adverse indication be cleared before credit is issued.
NAM’s software provides a comprehensive reporting system. There are numerous system-
generated reports as well as a report writer that allows us to develop reports specifically for a
client’s needs. Our collection system has several reports available on a daily, monthly, or
quarterly basis, which also can be generated automatically or on demand by your request.
Acknowledgments: Provides confirmation of all new placements by alphabetical sort. This
report is automatically generated on the same day as the placements are entered. This report is
then sent via e-mail or fax for verification.
Status Report: Designed to inform you of the status of your accounts. This report shows the
name, date opened, amount placed, balance, account number and status.
Placement History: A statistical report that analyzes payments based on placement period.
Payments, commissions, account status and recovery percentages are the areas analyzed in this
Activity History: Analyzes placements and payments by placement period and month of
activity. This report reflects a section for payments applied against the amount placed for that
Cancel Report: Provides a detailed listing of accounts that have been closed inactive. This
report is generated at a client’s request by pre-selected criteria.
Payment Analysis: Statistical report analyzing payments based on the month in which the
payments were received. A reflection of the amount collected against the placement during each
month following the placement period.
Collection Statement: This report is generated and is accompanied by a check which can be
personally delivered to our clients, electronically submitted, or any other medium best suited for
our clients. The report and check is delivered no later than the 10th of the month for collections
generated during the previous month, unless otherwise specified. This report will be compiled
by net remittance. The collection statement shows the client a list of accounts paid, the amount
paid, the payment date, and debtor ID number.
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Active Debtor/Case Report: This report prints the total number of open accounts by owner or
Collector Processing Progress Report: This report calculates the total number of accounts that
need to be worked that have been worked, or that have been retired. These totals are broken
down into the different processing types (broken promises, dated follow-up, new business, work
phone numbers, home phone numbers, skip accounts, no phone numbers, and non-collector
Detailed Collector Audit: The detailed collector audit report is a tool to provide management
with a collector inventory. This report is requested by selecting a number of qualified criteria.
Payments by Collector for a Period: This report will print a list of payments for a user for a
defined period of time, based on the collector who received credit for the payments.
Daily Collector Activity Summary Report: This report allows the user to review activity of the
owning collector. The following activity is reported: payments, commissions, promises, new
accounts, attempts, contacts, postdated checks, and returned checks. If a collector has no
activity, they will not be shown on this report.
User Productivity- Time Management Analysis: This report gives the total number of
accounts worked, broken out by user and time of day.
Productivity Summary by User: This report gives total number of accounts worked, broken
down by user.
Will be provided upon request and would be industry specific.
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Based on a percentage of recovered funds, this program is the most economical solution for debt
recovery. With no upfront fees and our customized programs, your recovery and financial
growth is greatly increased.
1- Cost effective and guaranteed
2- Location and skip-tracing are included
3- No upfront fees or additional costs
4- No minimum on dollar amount or quantity of accounts
5- All accounts receive letter, telephone and reporting service
6- Accounts are customized based on your requirements and needs
7- A variety of reports are available
8- Placements are accepted in any format and quantity
9- A collection specialist will assist you in establishing a successful collection program
10- Professional approach, using a model of persistent and flexible collection programs
Average national fees range from 15% to 50% and are usually based on four factors:
1) Age of accounts
2) Type of accounts
3) Quantity of accounts placed
4) Average dollar amount of accounts placed
On average, our clients can expect a commission rate of 35%.
Fee Based Collections
Set up with the same parameters as commissioned programs. Fees are as low as $5.95 per
account with a maximum at $50.00 per account for recovery programs. All fee based programs
are customized based on the client’s requirements.
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