NACR Customer Case Study and Testimonial
How NACR has improved productivity and service level quality across business units with Fieldpoint Service Management solution.
Published on: Mar 3, 2016
Transcripts - NACR Customer Case Study and Testimonial
How is NACR
“Fieldpoint’s integration with Microsoft Dynamics GP
and CRM systems have tremendously simplified our complex
service billing and customer management needs. Their
team’s approach to architecting the best possible solution
for our organization has increased productivity across
several business units and improved our service delivery
excellence. We are very pleased to partner with Fieldpoint
on our Field Service needs.”
- Mari Wenzinger, IT Director, NACR
NACR (North American Communications Resource)
established since1993, is a world leading integrator, for
comprehensive business communication solutions and
services. They have 5000+ global clients, ranging from
small businesses to Fortune 100 companies, 700+ employees
and rapidly growing through acquisitions.
What Solution was NACR Looking For?
Being in the unified communications infrastructure business,
and a long time channel partner of: Avaya, Microsoft,
Cisco, Aruba, Extreme Networks, Interactive Intelligence
and Unify. NACR had their technology basis covered.
As a user of Microsoft Dynamics CRM and GP, they utilized
the systems for sales engagements, supply chain and
In 2008, they found that these two systems alone could not
manage their business effectively. They needed a
seamless and scalable, service management solution to tie
their Microsoft Dynamics business applications together.
The robust service solution needed to be flexible and grow
as they acquired more businesses.
Fieldpoint became NACR’s partner of choice. The service
application would manage all of NACR’s projects and
recurring service contracts. As a result, they have been
able to increase their productivity levels across all business
How is NACR Using Fieldpoint?
Contract and Entitlements
Service Call Management
Field Service Dispatch and Scheduling
Reports – Dashboards
Service Billing Integration to GP Sales Invoicing
Systems that Fieldpoint Integrates With:
• Microsoft Dynamics GP
→ Integrate Sales Order Processing and Inventory
• Microsoft Dynamics CRM
→ Sales Quotations
• Microsoft Outlook
→ Plug In for Scheduling and Time Entry
Fieldpoint designs software applications for field service
and professional services organizations. The seamless
integration to Microsoft Dynamics GP and CRM provides
an end-to-end, out-of-the box solution. Real time
transactions throughout the organization from sales, to
service maintenance to financial management.
At Fieldpoint we pride ourselves in having outstanding
customer satisfaction with 550+ clients and 30,000 plus users.
If you are looking for a way to manage and optimize your
service management processes, consider Fieldpoint as your
go to software partner.
Contact Fieldpoint for your service management needs.