NASUCA Responds to the FCC Decision on Internet-based ...
Published on: Mar 3, 2016
Transcripts - NASUCA Responds to the FCC Decision on Internet-based ...
Contact: Charles Acquard
NASUCA responds to the FCC decision
on Internet-based telephone service
Silver Spring, MD – November 9, 2004 – The nation’s consumer utility advocates issued
the following statement in reaction to a decision by the Federal Communications
Commission (FCC) that could severely limit state authority over Voice over Internet
Protocol (VoIP) services.
The statement can be attributed to Timothy Hay, President of the National Association of
State Utility Consumer Advocates (NASUCA) and Consumer Advocate for the State of
“Based on statements made by the FCC, it is unclear what role states will be able to play.
We believe this role is vital to ensure that consumer protections are adopted and adhered
to. While it is disappointing that the FCC said that states will not be able to require VoIP
companies to provide 9-1-1 emergency services, we do not yet know the full impact on
the ability to address consumer protections at the state level.
“The fact is that VoIP companies are marketing their products as true substitutes for
traditional local and long-distance service. Consumers deserve protection regardless of
whether they choose to use old copper wires or new Internet-based technology. Without
the ability for states to adopt appropriate safeguards, there may no control over critical
areas such as fee disclosures, billing, dispute resolution and service quality.”
- END -