Nationwide Manufacturer and Dealer Eliminates Forced Upgrades While Leveraging Full-featured IT Service Management (ITSM)
Extended service management capabilities to dealer network, while reducing total cost of ownership. Nimsoft quickly implemented a full-featured, SaaS-based service management solution. For more case studies from Nimsoft, visit: http://nimsoft.com/customers/case-studies.html.
Published on: Mar 3, 2016
Transcripts - Nationwide Manufacturer and Dealer Eliminates Forced Upgrades While Leveraging Full-featured IT Service Management (ITSM)
Manufacturing Case StudyNimsoft Service Desk, OnDemand IT Service Management Eliminating Forced Upgrades While Preserving Full-Challenge Featured IT Service Management Functionality atReduce Total Cost of Ownership for Nationwide Manufacturer and DealerService Management ApplicationWhile Easily Extending Service Customer OverviewManagement Capabilities to Dealer Motor group markets and distributes motorcycles, ATVs, personal watercraft,Network. utility vehicles and recreation utility vehicles through a network of more than 1,000 independent retailers, with an additional 8,000 retailers specializing in their power products and general purpose engines.Solution Customer ChallengeImplement a Full-Featured, Software-as-a-Service Service Management The national motor group was using legacy on-premise service managementSolution in an Accelerated Manner. software that was no longer being supported by the vendor. In order to resurrect their application support, the company was facing a forced upgrade which would involve a complete re-implementation of the application and the costs involved to do so were beyond their allocated budget. The executive management team made a conscience decision to identify a solution thatBeneﬁts would allow them to maintain their current level of functionality but remove the need for future upgrades and possibly adopt extended capabilities. In addition,∞ Signiﬁcant reduction in costs they needed to implement a solution that they could easily extend out to their including total cost of ownership. dealer network and would not require additional resources to be taken away∞ Successfully removed programming from other areas. needs and reallocated previously reserved resources to other The Solution strategic projects. Addressing both their requirement to reduce the total cost of ownership and∞ Easily extended service their ability to easily extend capabilities to their dealer network, a web-based, management to nationwide dealer SaaS solution was a natural choice. The company recognized by implementing network. Nimsoft Service Desk, they could get up and running in a few weeks on a full-featured solution that provided them with the same functionality they∞ Seamless, no cost upgrades were accustomed to at a fraction of the cost. In addition, due to its web- delivered without any disruption to based architecture, the company could easily extend the service out to the their environment. dealer network instantly without having to worry about installing software and/ or acquiring infrastructure. Since pre-conﬁgured, ITILbased workﬂows are delivered out-of-the-box, the motor group did not require professional services which kept their costs down. Key Features Lowest Total Cost of Ownership They recognized signiﬁcant savings due to the elimination of annual maintenance and professional services fees associated with their previous
Nimsoft Case Studyon-premise solution. The monthly SaaS pricing model based to have access to the service management system via anyon ﬁxed or concurrent licenses enables the company to web browser. Another beneﬁt the company no longer faceshave predictable costs. In addition, by removing in-house upgrade projects due to the seamless, non-disruptive natureinfrastructure and reducing and reallocating programming in which upgrades are delivered to Nimsoft Service Deskresources, the company is saving money and enabling customers. By having a web-based solution, they have alsothemselves to divert more time and budget on other strategic accelerated their ability to extend services to their entirecompany projects. dealer network.Full-Featured Service ManagementA majority of legacy on-premise customers are accustomedto the features and customizability of these solutions and thiscompany was no different but they did not want to upgradevia a re-implementation. They quickly recognized that NimsoftService Desk provided them with the same functionality theywere accustomed to including service request, incident andproblem, knowledge management, self-service, customersurveys in addition to adding beneﬁts of SaaS delivery modellike easily extending the application to dealers and retailers.Within a short detailed evaluation period, the companywas satisﬁed that Nimsoft Service Desk would meet theirrequirements, provide additional beneﬁts and resolve theirprevious issues.100% Web-Based, Multi-Tenant SaaSArchitectureNimsoft Service Desk is delivered via a secure multi-tenant software-as-a-service platform which enables theirorganization to beneﬁt from reduced costs due to the removalof in-house infrastructure and software and enables themAbout NimsoftNimsoft provides integrated, modern IT management solutions for more than 1000 enterprise and service provider customersglobally, including 1&1, CDW, SoftLayer, Sur La Table, TriNet, and Virgin America. The company’s Nimsoft Uniﬁed Manager is anindustry-leading solution which helps organizations easily monitor and manage IT services in increasingly complex businessenvironments. Nimsoft products integrate with existing solutions at any point from the data center to the cloud. For moreinformation, visit www.nimsoft.com. North America United Kingdom Australia Singapore Headquarters +44 (0) 845 456 7091 +61 (0)2 9236 7216 +65 64328600 U.S. toll free: 1 877 SLA MGMT (752 Norway & Northern Brazil New Delhi 6468) 1 408 796 3400 Europe +5511 5503 6243 +(91 11) 6656 6667 +47 22 62 71 60 Email: firstname.lastname@example.org Mexico City Mumbai Web: www.nimsoft.com Germany +(91 22) 66413800 +49 (89) 90405-170 +52 (55) 5387 5406 Copyright © 2011 CA. All Rights Reserved. One CA Plaza, Islandia, N.Y. 11749. Nimsoft is a trademark or registered trademark of Nimsoft Inc. All other trademarks, trade names, service marks, and logos referenced herein belong to their respective companies.