Polycom voicestation 300 user guide
Polycom voicestation 300 user guide
Published on: Mar 4, 2016
Transcripts - Polycom voicestation 300 user guide
Introduction ................................................... 3
Parts List ....................................................... 3
For Best Performance....................................... 3
Installing VoiceStation™ 300 ............................ 4
Using VoiceStation™ 300 ................................. 5
Maintenance .................................................. 8
Troubleshooting .............................................. 8
Polycom Limited Warranty ................................ 9
Limitation of Liability ...................................... 9
Copyright ...................................................... 10
US and Canada Regulatory
and Compliance Information ......................... 10
Exhibit J - Customer Information ...................... 12
VoiceStation™ 300 - Contents
Thank you for choosing Polycom’s
VoiceStation™ 300. VoiceStation™ 300
uses Polycom’s unique Acoustic Clarity
Technology to provide clear, full-duplex,
two-way voice communication for your
meetings. In addition, VoiceStation™ 300
adapts dynamically to the room environment to eliminate echoes and clipping.
Three built-in microphones pick up sound
all around the room so you can speak
naturally and be easily understood.
Please review this User Guide before using the phone. Save this User Guide for
Please take a moment now to complete
and mail your VoiceStation™ 300 registration card, or register online at www.
Note: Refer to Quick Start Guide for additional
For Best Performance
► Place VoiceStation™ 300 in the center of a
table or desk.
► Locate VoiceStation™ 300 in a room with
soft furnishings such as carpets, curtains,
and sound-absorbing walls and ceilings.
► Keep papers and other objects away from
your SoundStation™ 300.
► Speak at normal volume.
► Speak toward your VoiceStation™ 300.
VoiceStation™ 300 - 3
Installing VoiceStation™ 300
1. Connect one end of the long console cable
to the bottom of the phone.
2. Insert the Power Supply plug into a nearby
3. Connect the other end of the long console
cable to the bottom of the Power Supply.
VoiceStation™ 300 will run a brief selftest, and then you will hear a tone. If you
don’t hear the tone, verify that the outlet is
working and the power is switched on.
4. Connect the short telephone cable to the
Power Supply. Your System Administrator
can help you to identify a standard analog
5. Connect the other end of the short telephone cable to a jack wired for a standard
analog phone line.
► Do not plug the VoiceStation™ 300 into a
digital telephone network. Doing so may
damage the phone.
VoiceStation™ 300 - 4
6. Place VoiceStation™ 300 in the center of
the room on a ﬂat, stable surface and press
the Volume Up and Volume Down buttons
to adjust the Ringer.
► The Ringer has three modes: High, Low,
and Off. The Ringer sounds when you
press the Volume buttons to indicate current
►When the On/Off indicator light is on, the Volume
buttons control the sound level of the speaker.
►When the On/Off indicator light is off, the Volume
buttons control the ringer volume.
7. Press the On/Off button to obtain a dial
► If you do not hear a dial tone, you may not
be connected to an analog telephone line.
For assistance, contact your System Administrator.
Using VoiceStation™ 300
Dialing a Number
VoiceStation™ 300 - 5
Answer a Call
Press the button when VoiceStation™ 300 rings.
Adjust Speaker Volume
When a call is in progress, press the Volume Up or
Volume Down button to adjust the sound level.
Press the Mute button to turn off the microphones and
prevent the other party from hearing your conversation. The red indicator lights near the microphones
will be on. The speaker is still active and you can
hear the other party. Press the Mute button again to
resume two-way communication. The red indicator
lights will go out.
Place a call on Hold
Press the Hold button to place a call on hold. The red
indicator lights near the microphones will blink. Press
the Hold button again to resume two-way communication. The red indicator lights will go out.
Your telephone system may provide special features
such as Call Waiting, Conference, or Transfer which
can be accessed by pressing the Special Features key.
Ask your System Administrator for more information
on special features available with your phone system.
End a Call
Press the On/Off button to end the call.
VoiceStation™ 300 - 6
Press the Redial button.
Record a Conversation
Plug the end of a cable with RCA-type connectors
into the Aux Out jack on the Power Supply. Plug the
other end of the cable into the Aux In jack of your tape
Plug a telephone into the data port on the SoundStation 300 wall module. Press the Hold button to place
the call on hold, then pick up the receiver of the
telephone connected to the data port. You may also
connect a fax machine or computer modem to the data
Data por t options
Data por t options
VoiceStation™ 300 - 7
Clean the VoiceStation™ 300 with a soft, dry cloth.
Do not use alcohol- or petroleum-based cleaners.
No Dial Tone
► Check that all connections are correct and tight.
► Make sure the short cable is connected to a standard analog phone
► Try a different telephone line.
Phone Does Not Ring
Mufﬂed or “In a Well”
► Speak closer to the phone so that
the microphones pick up your
speech more accurately.
► Add more sound absorbency to the
► Adjust the Ringer with the Volume
Short Silences, Echoes, or
► Do not move VoiceStation™ 300
while it is in use.
► Keep your hands away from the
phone during calls.
► Keep papers, cups, coffee pots, and
other objects away from the phone.
► At the beginning of a call, allow
each speaker present to speak in
turn for a few moments to enable
the phone’s electronics to adjust to
the acoustic environment.
► The other party may be using low
quality equipment or a half-duplex
conference bridge, in which case
there is no solution.
► Noisy equipment such as a computer or fan may make it difﬁcult to
hear the other party. Both parties
should turn off noisy equipment.
► Try calling again to see if a different line provides a better connection.
► If physical damage is severe
enough that the internal parts
become visible, disconnect the
VoiceStation™ 300 immediately.
► Do not reconnect to the network
until the VoiceStation™ 300 has
VoiceStation™ 300 - 8
Polycom Limited Warranty
Polycom warrants to the end user that
the system will be in good working order
on the date Polycom or its authorized
reseller delivers or installs the system,
whichever is later (Warranty Date). If you
notify Polycom or its Authorized Dealer
within one year of the Warranty Date that
the system is not in good working order,
Polycom will, without charge , repair or
replace, at its option, the system components that are not in good working order.
Repair or replacement parts may be new
or refurbished and will be provided on an
exchange basis. If Polycom determines
that your system cannot be repaired or
replaced, Polycom will remove the system
and, at your option, refund the purchase
price of your system or apply the purchase
price towards the purchase of another
Polycom system. A summary of Polycom
maintenance coverage may be obtained
from Polycom by calling 1.800.451.0995
(in the continental U.S. only). If you
purchased your system from a Polycom
Authorized Dealer, contact your reseller
for the details of the maintenance plan
applicable to your system. This Polycom
limited warranty covers damage to the
system caused by power surges. Polycom
will not be responsible under this limited
warranty for damages resulting from:
► Failure to follow Polycom’s installation, operation, or maintenance instructions.
► Unauthorized system modiﬁcation,
movement, or alteration..
► Unauthorized use of common carrier
communication services accessed
through the system.
► Abuse, misuse, negligent acts or
omissions of the customer and persons
under the customer’s control; or
► Acts of third parties and acts of God.
Polycom’s obligation to repair, replace,
or refund, as set forth above, is your
exclusive remedy. Except as speciﬁcally
set forth above, Polycom, its afﬁliates,
suppliers, and dealers make no warranties, express or implied, and speciﬁcally
disclaim any warranties of merchantability
or ﬁtness for a particular purpose.
Limitations of Liability
The liability of Polycom and its afﬁliates
and suppliers for any claims, losses, damages, or expenses from any cause whatsoever (including acts or omissions of third
parties), regardless of the form of action,
whether in contract, tort, or otherwise,
shall not exceed the lesser of: (1) the direct
damages proven; or (2) the repair cost,
replacement cost, license fee, annual rental
charge, or purchase price, as the case may
be, of the equipment that gives rise to the
claim. In no event shall Polycom and its
afﬁliates and suppliers be liable for any
incidental, special, reliance, consequential,
or indirect loss or damage arising out of or
in anyway in connection with the use of
the equipment. As used in this paragraph,
consequential damages include, but are
not limited to, the following: lost proﬁts,
lost revenues, and losses arising out of
unauthorized use (or charges for such use)
of common carrier telecommunications
services or facilities accessed through or
connected to the equipment. For personal
injury caused by Polycom’s negligence,
Polycom’s liability shall be limited to
proven damages. No action or proceeding
against Polycom or its afﬁliates or
VoiceStation™ 300 - 9
suppliers may be commenced more than
twenty-four (24) months after the cause of
THIS PARAGRAPH SETS FORTH THE
EXCLUSIVE REMEDY FOR ANY
CLAIMS, LOSSES, DAMAGES OR
EXPENSES ASSOCIATED WITH THE
EQUIPMENT AND REGARDLESS OF A
FAILURE OF ESSENTIAL PURPOSE.
All rights reserved under International and
Pan-American Copyright Conventions. No
part of the contents of this manual may be
copied, reproduced, or transmitted in any
form or by any means, or translated into
another language or format, in whole or
part, without written consent of Polycom,
Inc. The software contained within this
product is protected by United States copyright laws and international treaty provisions. Polycom, Inc., retains title and ownership of all property rights with respect to
the software within this product. You shall
not (and shall not allow any third party
to) decompile, disassemble, or otherwise
reverse engineer or attempt to reconstruct
or discover any source code or underlying
ideas or algorithms of the software by any
means whatsoever. Do not remove (or allow any third party to remove) any product
identiﬁcation, copyright or other notices.
Polycom® and the logo design are registered trademarks and VoiceStation™ 300
and Acoustic Clarity Technology™ are
trademark of Polycom, Inc. in the United
States, and various countries.
This device complies with part 15 of the
FCC Rules. Operation is subject to the
following two conditions:
(1) This device may not cause harmful
(2) This device must accept any interference received, including interference
that may cause undesired operation.
NOTE: This equipment has been tested
and found to comply with the limits for
a Class B digital device, pursuant to
part 15 of the FCC Rules. These limits
are designed to provide reasonable
protection against harmful interference in
a residential installation. This equipment
generates, uses and can radiate radio
frequency energy and, if not installed and
used in accordance with the instructions,
may cause harmful interference to radio
communications. However, there is
no guarantee that interference will not
occur in a particular installation. If this
equipment does cause harmful interference
to radio or television reception, which can
be determined by turning the equipment
off and on, the user is encouraged to try to
correct the interference by one or more of
the following measures:
Reorient or relocate the receiving
▼ Increase the separation between the
equipment and receiver.
▼ Connect the equipment into an outlet
on a circuit different from that to
which the receiver is connected.
▼ Consult the dealer or an experienced
radio/TV technician for help.
In accordance with part 15 of the FCC
rules, the user is cautioned that any
changes or modifications not expressly
approved by Polycom Inc. could void the
user’s authority to operate the equipment.
VoiceStation™ 300 - 10
Canadian Department of Communications Notice
This Class [B] digital apparatus complies
with Canadian ICES-003.
Cet appareil numérique de la classe [B]
est conforme à la norme N M B-003 du
Ring Equivalency Number (REN)
The REN is used to determine the quantity
of devices that may be connected to the
telephone line. Excessive RENs on the
telephone line may result in the devices
not ringing in response to an incoming
call. Typically the sum of RENs should
not exceed five (5.0). To be certain of the
number of devices that may be connected
to a line (as determined by the total RENs)
contact the local telephone company.
WHEN PROGRAMMING EMERGENCY
NUMBERS AND/OR MAKING TEST
CALLS TO EMERGENCY NUMBERS:
1. Remain on the line and briefly explain to the dispatcher the reason for
2. Perform such activities in the offpeak hours, such as early morning or
Telephone Company Connector
A FCC compliant telephone cord and
modular plug is provided with this
equipment. This equipment is designed
to be connected to the telephone network
or premises wiring using a compatible
modular jack that is Part 68 complaint.
See the rest of these installation
instructions for details.
Canadian Telephone Company Requirements
NOTICE: The Industry Canada label
identifies certified equipment. This
certification means that the equipment
meets telecommunications protective,
operational and safety requirements as
prescribed in the appropriate Terminal
Equipment Technical Requirements
document(s). The Department does not
guarantee the equipment will operate to the
Before installing this equipment, users
should ensure that it is permissible to be
connected to the facilities of the local
telecommunications company. The
equipment must also be installed using
an acceptable method of connection. The
customer should be aware that compliance
with the above conditions may not prevent
degradation of service in some situations.
Repairs to certified equipment should be
coordinated by a representative designated
by the supplier. Any repairs or alterations
made by the user to this equipment, or
equipment malfunctions, may give the
telecommunications company cause
to request the user to disconnect the
Users should ensure for their own
protection that the electrical ground
connections of the power utility, telephone
lines and internal metallic water pipe
system, if present, are connected together.
VoiceStation™ 300 - 11
This precaution may be particularly
important in rural areas.
Caution: Users should not attempt to make
such connections themselves, but should
contact the appropriate electric inspection
authority, or electrician, as appropriate.’’
“NOTICE: The Ringer Equivalence
Number (REN) assigned to each relevant
terminal device provides an indication
of the maximum number of terminals
allowed to be connected to a telephone
interface. The termination on an interface
may consist of any combination of devices
subject only to the requirement that the
sum of the Ringer Equivalence Numbers
of all the devices does not exceed 5.’’
The term “IC:” before the certification/
registration number dignifies only that the
Industry Canada technical specifications
Exhibit J - Customer Information
This equipment complies with Part 68
of the FCC rules and the requirements
adopted by the ACTA. On the exterior
of the cabinet of this equipment is a label
that contains, among other information,
FCC Registration Number:
Ringer Equivalence Number (REN):
Facility Interface Code (FIC):
Service Order Code (SOC):
USOC Jack Type:
If this equipment VoiceStation™ 300
causes harm to the telephone network,
the telephone company will notify you in
advance that temporary discontinuance of
service may be required. But if advance
notice isn’t practical, the telephone
company will notify the customer as soon
as possible. Also, you will be advised of
your right to file a complaint with the FCC
if you believe it is necessary.
The telephone company may make
changes to its facilities, equipment,
operations or procedures that could affect
the operation of the equipment. If this
happens, the telephone company will
provide advance notice so you can make
the necessary modifications to maintain
a product identiﬁer in the format US:
2HWTE09BVOICEST. If requested, this
number must be provided to the telephone
If trouble is experienced with this
equipment VoiceStation™ 300, for
repair or warranty information, please
contact Polycom Inc.: 1-888-248-4143;
1-408-474-2067 Option 1; 4750 Willow
Road, Pleasanton, CA 94588-2708,
USA; or http://www.polycom.com. If
the equipment is causing harm to the
telephone network, the telephone company
may request that you disconnect the
equipment until the problem is resolved.
Connection to party line service is
subject to state tariffs. (Contact the state
public utility commission, public service
commission or corporate commission for
Portions of the software contained in this
product are Copyright © 1995 - 2003,
VoiceStation™ 300 - 12
CE Mark R & TTE Directive (EU Only)
This VoiceStation™ 300 has been marked
with the CE mark. This mark indicates
compliance with EEC Directives 89/336/
EEC, 73/23/EEC1999/5/EC. A full copy
of the Declaration of Conformity can be
obtained from Polycom Ltd., 270 Bath
Road, Slough, Berkshire, SL1 4DX, UK.
Polycom Ltd. tímto prohlašuje, že tento
VoiceStation™ 300 je ve shodě se základními požadavky a dalšími příslušnými
ustanoveními směrnice 1999/5/ES.
Undertegnede Polycom Ltd. erklærer
herved, at følgende udstyr VoiceStation™
300 overholder de væsentlige krav og øvrige relevante krav i direktiv 1999/5/EF.
Hiermit erklärt Polycom Ltd., dass sich
das Gerät VoiceStation™ 300 in Übereinstimmung mit den grundlegenden Anforderungen und den übrigen einschlägigen
Bestimmungen der Richtlinie 1999/5/EG
Käesolevaga kinnitab Polycom Ltd.
seadme VoiceStation™ 300 vastavust
direktiivi 1999/5/EÜ põhinõuetele ja
nimetatud direktiivist tulenevatele teistele
Hereby, Polycom Ltd., declares that this
VoiceStation™ 300 is in compliance
with the essential requirements and other
relevant provisions of Directive 1999/5/
Por medio de la presente Polycom Ltd.
declara que el VoiceStation™ 300 cumple
con los requisitos esenciales y cualesquiera
otras disposiciones aplicables o exigibles
de la Directiva 1999/5/CE.
ΣΥΜΜΟΡΦΩΝΕΤΑΙ ΠΡΟΣ ΤΙΣ
ΟΥΣΙΩΔΕΙΣ ΑΠΑΙΤΗΣΕΙΣ ΚΑΙ ΤΙΣ
ΛΟΙΠΕΣ ΣΧΕΤΙΚΕΣ ΔΙΑΤΑΞΕΙΣ ΤΗΣ
Par la présente Polycom Ltd. déclare
que l’appareil VoiceStation™ 300 est
conforme aux exigences essentielles et
aux autres dispositions pertinentes de la
Con la presente Polycom Ltd. dichiara
che questo VoiceStation™ 300 è
conforme ai requisiti essenziali ed alle
altre disposizioni pertinenti stabilite dalla
Ar šo Polycom Ltd. deklarē,
kaVoiceStation™ 300 atbilst Direktīvas
1999/5/EK būtiskajām prasībām un citiem
ar to saistītajiem noteikumiem.
Šiuo Polycom Ltd. deklaruoja, kad šis
VoiceStation™ 300 atitinka esminius
reikalavimus ir kitas 1999/5/EB
Hierbij verklaart Polycom Ltd. dat
het toestel VoiceStation™ 300 in
overeenstemming is met de essentiële
eisen en de andere relevante bepalingen
van richtlijn 1999/5/EG.
Hawnhekk, Polycom Ltd., jiddikjara li
dan VoiceStation™ 300 jikkonforma malħtiġijiet essenzjali u ma provvedimenti
oħrajn relevanti li hemm fid-Dirrettiva
ΜΕ ΤΗΝ ΠΑΡΟΥΣΑ Polycom Ltd.
ΔΗΛΩΝΕΙ ΟΤΙ VoiceStation™ 300
VoiceStation™ 300 - 13
Alulírott, Polycom Ltd. nyilatkozom, hogy
a VoiceStation™ 300 megfelel a vonatkozó
alapvetõ követelményeknek és az 1999/5/
EC irányelv egyéb elõírásainak.
Niniejszym Polycom Ltd. oświadcza,
że VoiceStation™ 300 jest zgodne z
zasadniczymi wymaganiami oraz innymi
stosownymi postanowieniami Dyrektywy
Polycom Ltd. declara que este
VoiceStation™ 300 está conforme com os
requisitos essenciais e outras disposições
da Directiva 1999/5/CE.
Polycom Ltd. týmto vyhlasuje, že
VoiceStation™ 300 spĺňa základné
požiadavky a všetky príslušné ustanovenia
Härmed intygar Polycom Ltd. att
denna VoiceStation™ 300 står I
överensstämmelse med de väsentliga
egenskapskrav och övriga relevanta
bestämmelser som framgår av direktiv
Hér með lýsir Polycom Ltd. yﬁr því að
VoiceStation™ 300 er í samræmi við
grunnkröfur og aðrar kröfur, sem gerðar
eru í tilskipun 1999/5/EC
Polycom Ltd. erklærer herved at utstyret
VoiceStation™ 300 er i samsvar med de
grunnleggende krav og øvrige relevante
krav i direktiv 1999/5/EF.
Polycom Ltd. vakuuttaa täten että
VoiceStation™ 300 tyyppinen laite
on direktiivin 1999/5/EY oleellisten
vaatimusten ja sitä koskevien direktiivin
muiden ehtojen mukainen.
VoiceStation™ 300 - 14
Technical Support in the United States:
Phone: 408-526-9000 Internet: http://www.polycom.com
Polycom, Inc. 1565 Barber Lane, Milpitas, CA 95035
Phone: 408-526-9000 or toll-free in the US: 800-POLYCOM
Polycom®, VoiceStation™, and the Polycom logo design are registered trademarks of
Polycom, Inc. in the US and various countries. © 2005 Polycom, Inc.
All Rights Reserved.
3810-17796-001 Rev A (EN)