Polycom sound station connect faq
Polycom sound station connect faq
Published on: Mar 4, 2016
Transcripts - Polycom sound station connect faq
FREQUENTLY ASKED QUESTIONS
What is the Polycom® SoundStation® Connect
Polycom SoundStation Connect is a USB-based conference phone that delivers
superior audio performance from a computer for small to midsize conference rooms.
What are the advantages of SoundStation
Connect’s USB capability?
Since the SoundStation Connect conference
phone is USB-based and works with any UC
softphone client running on any computer that
support USB audio, no physical phone lines are
required to conduct group audio conference
calls. If your organization has standardized on a
UC softphone application for your telephony
needs, SoundStation Connect is the perfect
conference phone for you.
What other benefits does the SoundStation
Unlike the built-in microphone and speakers on
typical laptops, SoundStation Connect is
designed for group audio conferencing with 360
degree microphone pickup, dynamic nose
reduction, intelligent microphone switching, and
automatic gain control. The SoundStation
Connect phone also provides high-fidelity audio,
with Polycom HD Voice™ technology at 7 kHz
and voice pickup from up to 7 feet away.
In addition, SoundStation Connect is easy to use
with plug-and-play technology and no software
drivers required. SoundStation Connect is
powered by the computer’s USB port and is
easily transportable for meetings in the office or
on the go.
What is Polycom HD Voice™ technology?
Polycom HD Voice technology delivers much
clearer, more vibrant and more life-like
conversations than traditional analog phone
technology. It combines wideband audio codecs
with our patented Polycom Acoustic Clarity™
Technology 2 into a complete, integrated design
to maximize the audio performance of your
Does that mean every call I make on the
SoundStation Connect will be HD voice
There are a number of factors—in addition to the
conference phone used—that determine the
quality of a call. For example, calls to a
traditional narrow band phone will be limited to
the lower capabilities of that traditional phone.
Apart from this factor, data traffic speed and
processing speed on the computer when
running multiple applications may impact the
audio quality on SoundStation Connect.
What if I call another phone that does not
support HD Voice?
The call will be in narrowband, traditional phone
quality if the other phone or audio conferencing
service does not support wideband capabilities.
Even in narrowband calls, the SoundStation
Connect phone offers the industry’s best
narrowband audio quality on a conference
What is the maximum room size and
maximum number of participants the
SoundStation Connect phone can effectively
SoundStation Connect can easily cover rooms
of up to 200 square feet (18 square meters) and
is suitable for small to midsize rooms with 2 to 6
SOUNDSTATION CONNECT FREQUENTLY ASKED QUESTIONS
Can expansion microphones also be added
to the SoundStation Connect phone?
No, SoundStation Connect does not support
expansion microphones although it can be
connected to external computer speakers for
phones using the USB port on the VVX phone.
SoundStation Connect turns a private
conversation from your desktop phone into a
group conference with the touch of a button.
Like Microsoft Lync, the VVX 500 and 600
business media phones are HID compliant so
call indicators will be synchronized.
Can the SoundStation Connect phone be
connected to any Polycom video
The SoundStation Connect phone is an ideal
add-on to the Polycom RealPresence Desktop
solution for enabling group conversations.
How is the SoundStation Connect phone
SoundStation Connect is powered by the USB
connector of the computer or VVX. No additional
power source is required.
What other UC softphone applications and
computer operating systems can the
SoundStation Connect phone work with?
SoundStation Connect can be used with any UC
softphone application, such as Microsoft®
Lync®, IBM® Sametime®, Polycom
RealPresence Desktop, Skype™ or Google
Talk™, running on any Windows®, Mac® or
Linux® computer that supports USB audio.
If the softphone application is HID compliant
(i.e., Microsoft Lync) the call indicators on
SoundStation Connect will be synchronized with
the indicators on the softphone UI. If the
softphone application is not HID compliant, the
call status indicator and the volume up/down
indicator on the phone will not be lit and will not
control call volume or hang-up / pickup on the
client. The mute button on the phone will
likewise not be synchronized with the client
application but will work as expected and the
indicator light will show red when the phone is
Is Microsoft Lync interoperability supported
on the SoundStation Duo?
Yes, the SoundStation Connect conference
phone works seamlessly with Microsoft® Lync®.
Additionally since Lync is HID compliant, the call
indicators on the UI and on the phone will be
Are there other devices suitable for using
with SoundStation Connect?
SoundStation Connection can also be used with
Polycom VVX 500 and 600 business media
Does the SoundStation Connect phone have
independent auxiliary connections for
external audio inputs or outputs?
SoundStation Connect includes a 3.5mm
headphone jack for privacy. Alternatively,
desktop computer speakers can be plugged in
for audio pass-through.
How does the SoundStation Connect phone
compare to the Polycom C100?
The Polycom Communicator C100 USB speaker
phone is a personal device and is intended for
use by individuals. SoundStation Connect is
designed with 360 degree microphone pickup for