Empowering Salesforce with Voice
Voice Intelligence
Integration and control of all telephony into CRM
with a...
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Natterbox at a glance

Published on: Mar 3, 2016

Transcripts - Natterbox at a glance

  • 1. Empowering Salesforce with Voice natterbox.com Voice Intelligence Integration and control of all telephony into CRM with automatic capture of all call data • Click to dial from within Salesforce • Telephony functions – call hold, waiting and transfer • Customisable call wrap up notes and live note taking • Dynamic or fixed Calling Line Identity Management • Call data automatically populated as activities Voice Manager Relationship based routing using data in CRM • Dynamic Personalised caller greetings • Caller, Time and Geo based routing • Call distribution to groups • Simultaneous ringing of multiple devices • SMS and email alerts Voice Record Cloud based solution providing secure and on demand call recording • Record all calls with pause and resume • Dynamically record a call whilst call in progress • Compliant Call Archiving and Retrieving • Select to store or email recordings Natterbox at a Glance Natterbox provides Advanced Voice Services to integrate all telephony and call data into Salesforce. Automatically capture call activity and route calls based upon CRM data. Dynamically record all fixed and mobile calls and review up to 120 business intelligence reports. Service • 100% Native Force.com • Fully cloud based service, no mobile app required • Supported on all devices and operating systems • Salesforce1 Mobile ready • Over 17,000 users deployed worldwide • Over 1.2 m calls processed per month • Services deployed in over 50 countries • Large scalable deployments: e.g. 2500+ users in 30+ countries for a $5.7bn Market Cap client • Global Service coverage: Data Centres with full load balancing in every major geography • Cloud based Voice Recording security tested across 40+ Global Financial Institutions Company • Cloud Telephony and Technology specialists with 10+ years in-house R&D • Core Telephony backbone and Mobile Network Operator • Over 250 customers worldwide Offices UK, USA, Australia, Sweden Why integrate Telephony into Salesforce? Over 60% of business interactions occur via the phone. How much of this data is captured and recorded in your CRM system? Maximise User Adoption CRM systems are affected by under-adoption and poor data accuracy. All calls are captured automatically and logged against the correct contact, opportunity or account removing the admin burden on CRM users. Boost Employee Productivity CRM users can have complete control of their telephony within Salesforce and can make and receive calls whilst being 100% connected to customer information. Even calls made when offline from Salesforce CRM or from mobile phones (no apps required) are captured and logged. Enhance Customer Experience Direct all calls leveraging CRM data to drive customer excellence with Relationship Based Routing. Dynamically set personalised greetings for customers from within Salesforce. Lead with Best Practice CRM users can record calls on the go and listen to recordings making sure they never forget any detail. Managers can listen to individual call recordings to monitor productivity and provide coaching to enhance performance. Real time Business Intelligence Businesses can analyse customer, prospect and employee call trends and generate meaningful BI and analytics with 120+ call reports within Salesforce. Why Natterbox? • Certified ISV partner • Proven success integrating Voice into Salesforce since 2010 • Experienced in large scale deployments in over 30+ countries • Rapid implementations incur zero downtime • Transparent activation • Zero impact to existing telephony infrastructure • Flexible pricing is per user per month • Global service delivery partner network Product Portfolio What our customers say? “Call activity is automatically populated into our CRM system and logged against the correct contact, opportunity or account, significantly improving the integrity of our data” “Natterbox is at the forefront of voice technology. Their team is dynamic and innovative, and always respond” “It used to take 3 minutes to log a call and now it takes a matter of seconds." “Salesforce call data is now standardised across the company" EMEA +44 203 510 0500 / USA +1 646 762 2111 / APAC +61 2 8244 3000 / Nordics +46 8 4030 9112 / sales@natterbox.com

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